Security and Privacy Policy

 

1. Introduction

At PLATAFORMA TECNOLÓGICA DE VENTAS ECUASOF S.A., we are committed to protecting the privacy and security of our users' and customers' personal information. Our privacy policy complies with Ecuador’s Organic Law on Personal Data Protection (LOPDP) and other applicable e-commerce regulations.

By using our website www.autopiezasya.com, you agree to the terms outlined in this policy.


2. Information We Collect

We may collect and process the following personal data:

  • Identification Data: Full name, ID/RUC number, address, email, phone number.
  • Payment Data: Information related to electronic transactions (we do not store full credit/debit card details).
  • Browsing Data: IP address, browser type, device, visit duration, pages viewed.
  • Purchase History and Preferences: Purchased products, purchase frequency, interests.


3. Purpose of Data Processing

The data collected will be used for:

  • Processing and managing orders, payments, and shipments.
  • Enhancing the user experience on our platform.
  • Sending information about promotions, products, and services (only with your consent).
  • Complying with legal and regulatory obligations.
  • Ensuring website security and fraud prevention.


4. Data Protection and Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or alteration, including:

  • Data encryption in transit and at rest.
  • Restricted access to personal data for authorized personnel only.
  • Secure storage with providers that meet international data protection standards.


5. User Rights

Under the LOPDP, you have the following rights regarding your personal data:

  • Access: Know what personal data we hold and how we process it.
  • Correction: Request the correction of incorrect or outdated data.
  • Deletion: Request the deletion of your data when no longer necessary or upon withdrawal of your consent.
  • Objection: Object to the processing of your data for legitimate reasons.
  • Portability: Request the transfer of your data to another provider.

You can exercise these rights by sending a request to ventas@arranques.net.


6. Contact Information

If you have questions about this policy or how we process your data, contact us at:

  • Email: ventas@arranques.net
  • WhatsApp: +593 999 568 564
  • Business Hours: 08:00 - 12:00 | 14:00 - 17:00