Product Delivery Policy and Procedures


1. Introduction

At PLATAFORMA TECNOLÓGICA DE VENTAS ECUASOF S.A., we are committed to providing an efficient, secure, and transparent delivery service for our customers. This policy outlines the terms and conditions under which product shipments are carried out for purchases made on www.autopiezasya.com, in compliance with Ecuador’s Consumer Protection Law, E-Commerce Law, and other applicable regulations.


2. Delivery Methods 

We offer the following delivery options:

  • Delivery with our own service: We have an internal delivery system for certain areas or cities.
  • Delivery through private courier companies: We work with logistics providers for national and international shipments.

Customers can select the available delivery method based on their location when making a purchase.


3. Coverage Areas and Delivery Times

  • Coverage: We offer shipping services nationally and internationally. However, certain areas may have limited access. Customers will be notified before confirming their purchase if their location is affected.
  • Estimated delivery times:
    • - Local deliveries (within the same city): 24 to 48 business hours.
    • - National deliveries: 2 to 5 business days.
    • - International deliveries: Depending on the destination and courier, estimated between 5 to 15 business days.

Delivery times may vary due to external factors such as weather conditions, mobility restrictions, or customs procedures.


4. Shipping Costs

  • Shipping costs are automatically calculated at checkout based on destination, weight, and product dimensions.
  • In some cases, we offer free shipping promotions, which will be indicated on the platform.
  • If the customer chooses to pick up the product at our facilities (where applicable), no additional fees will be charged.


5. Delivery Process

  1. Order Confirmation: Once payment is confirmed, we process the order and notify the customer about the shipping status.
  2. Order Dispatch: Orders are dispatched within 24 to 48 business hours after purchase confirmation.
  3. Tracking Information: Customers will receive a tracking code (where applicable) or updates via email and/or WhatsApp.
  4. Receiving the Order:
    • The customer must present an ID document if the delivery is personal.
    • If the delivery is made to an authorized third party, prior notification from the buyer is required.
    • If the delivery is made to a concierge or reception area, it will be considered completed once the authorized staff at the location receives the package.


6. Delivery Attempts and Reshipments

  • If the customer is unavailable to receive the product, up to two additional delivery attempts will be made.
  • If the delivery is unsuccessful after these attempts, the package will be returned to our facilities, and the customer must arrange a new shipment, covering additional costs.


7. Contact Information for Inquiries and Complaints

If you have any questions about your order delivery, you can contact us through: